What You'll Do:

The Care and Safety Specialist helps in creating a welcoming, safe, and recovery-oriented environment for individuals, staff, and visitors. This role serves as a front-line presence at facility entrances, offering hospitality, guidance, and support while ensuring that basic safety procedures are followed. Care and Safety Specialists contribute to a calm, respectful atmosphere by building rapport, supporting individuals in distress, and assisting in de-escalation using trauma-informed approaches. Drawing from lived experience in recovery, the Specialist offers empathy, encouragement, and hope as part of a collaborative care team.

• Greet individuals, visitors, and staff warmly upon arrival and offer assistance, information, or direction as needed.
• Provide a consistent, friendly presence to support a positive and respectful environment.
• Assist individuals with check-in procedures, visitor processes, and general inquiries.
• Monitor public and common areas to identify and communicate any facility or safety concerns to the appropriate team members.
• Maintain awareness of the flow of individuals entering and exiting the facility and communicate observations that may support overall safety and operations.
• Respond calmly and appropriately during incidents or disruptions by notifying and supporting the appropriate staff.
• Use trauma-informed communication and de-escalation techniques to support individuals who may be experiencing stress or distress.
• Collaborate with clinical and operational staff to support a smooth and organized environment throughout the facility.
• Maintain a tidy and welcoming front-desk area, ensuring materials, signage, and supplies are up to date.
• Ensure adherence to facility policies regarding visitor access, contraband, and security screenings.
• Perform light facility-support tasks as needed, such as assisting with visitor badges, coordinating deliveries, or helping direct foot traffic.
• Attend trainings, maintain required certifications, and participate in safety/security drills.
• Safely and effectively perform Safe Clinch patient restraint techniques, ensuring the safety and dignity of individuals and staff.
• Perform other duties as assigned to support the mission of providing a safe, recovery-oriented environment. 

What You'll Bring:

• High School Diploma or equivalent required
• Experience in customer service, hospitality, human services, or similar roles preferred
• Strong interpersonal and communication skills with a warm, professional demeanor
• Ability to remain calm, patient, and clear-headed in fast-paced or stressful situations
• Comfortable engaging with individuals who may be in emotional distress
• Ability to sit, stand, or walk for extended periods as needed
• Commitment to trauma-informed, person-centered practices
• Must be able to perform Safe Clinch patient restraint techniques in alignment with facility policies and training standards
• Strong interpersonal and communication skills
• Ability to remain calm and effective in high-stress or emergency situations
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
• Arizona Level 1 Fingerprint Clearance Card required

It would be great if you had:

• Training in crisis intervention, de-escalation
• Behavioral health experience
• Lived experience of recovery from mental health and/or substance use challenges

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan 

Connections Health Solutions is proud to be a Second Chance employer.

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.