What You'll Do:

The IT Clinical Systems Analyst position supports the implementation, configuration, and maintenance of the Electronic Health Record (EHR) system for clinical and operational staff at multiple behavioral health crisis facilities in multiple states.  This position compiles business requirements from internal stakeholders to make improvements and updates to system configuration and workflows. They research and implement software patches, updates, and new functionality in the EHR. They utilize knowledge from industry best practices, clinical operations, regulatory requirements, and existing system documentation to inform and advise leadership and stakeholders on the optimal configuration and use of the Electronic Health Record (EHR). 

• Monitors and resolves end-user support tickets for anything related to the EHR.
• Troubleshoots and escalates support tickets with the EHR vendor, monitoring through resolution and communicating status to stakeholders.
• Assists Operations and Revenue Cycle Management (RCM) with configuring service codes and troubleshooting data and workflow issues that impact operations or RCM activities.
• Supports the Implementation team and manages the configuration of the EHR in new facilities and states as the business expands.
• Analyzes EHR vendor offerings and creates relationships with other EHR users in the industry, in order to make recommendations to leadership on new best practices, functionality, and optimizations available.
• Maintains multiple databases to support the reporting and data analytic needs of the organization.
• Queries the EHR and data warehouse to generate report deliverables.
• Assists in the audits of data entered into the health record, in collaboration with Compliance and Quality Management.
• Works closely with the Analytics team to coordinate system updates, impacts to reporting, and data warehouse management.
• Works closely with the IT Systems Administrators to implement and troubleshoot EHR solutions for end-users at the facility level.
• Works closely with Operations, Implementation, and Clinical Leadership in developing electronic templates and forms in the Electronic Health Record.
• Performs all other duties as assigned.

What You'll Bring:

• An Associate’s degree in Healthcare, Business, Information Technology, or related field, OR equivalent work experience
• 3 years of system configuration and/or implementation or relevant work experience
• Experience working in a healthcare setting and using EHR
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

It would be great if you had:

• A Bachelor’s degree in Healthcare, Business, Information Technology, OR related field
• Proficiency with SQL
• Netsmart’s myAvatar and AvatarNX EHR Super User

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan 

Connections Health Solutions is proud to be a Second Chance employer.

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.