What You'll Do:

The Patient Service Representative (Unit Coordinator I) provides administrative and clerical support of clinical services. This position oversees individual registration process, insurance verification, answering phones, general office projects, tracking of unit census and coordination with clinical staff to ensure efficient functioning of the unit. 

• Registers individuals for services, including verification of insurance eligibility, enrollment with the RBHA, and/or confirmation of other third-party insurers. Collects appropriate authorizations and release of information documents. Schedules appointments (if applicable).
• Works collaboratively with the clinical team and communicates any concerns regarding an individual's presentation (psychiatric or medical) to the appropriate discipline.
• Greets and receives visitors. Maintains security by following procedures, monitoring logbook, issuing visitor badges.
• Oversees episode of care in Electronic Health Record (EHR) with accuracy and efficiency.
• Coordinates the discharge of individuals with other inpatient facilities and within the Electronic Health Record.
• Obtains clinical records/documents as requested. Communicates information to physicians, nurses, and clinical team members. Coordinates with other providers to assist with the discharge and/or transfers.
• Assists with ECO/TDO process. Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit. 
• Coordinates the ordering of patient meals, equipment, and maintains unit supplies necessary for daily activities.
• Promotes a welcoming environment with excellent customer service. Serves as a resource to families, visitors, and vendors.
• Answers incoming calls, provides information, transfers calls and/or take messages as necessary.
• Performs all other duties as assigned.  

What You'll Bring:

• High School Diploma or Equivalent 
• 1 year of exceptional service customer service-oriented work experience
• 3 years of clerical experience
• Current Notary or have the ability to become a notary within the first 90 days 
• Must be able to perform Safe Clinch patient restraint techniques
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
• Must be able to obtain a State of Virginia Fingerprint Clearance Card

It would be great if you had:

•   Previous behavioral health experience

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• Online Subscription to Headspace, a digital mindfulness and meditation platform
• After 90 days, you are auto enrolled in the 401k Plan 

The typical hiring range for this role is: $21.28-$26.12 per hour.

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.