We’re not just behavioral health people—we’re crisis people.

Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster.  Our aim is for solutions, not just stop-gaps. Real support, not restriction.  We have proven that our model improves access, creates hope and makes the behavioral health crisis system work better, and we’re finding better ways to do it every day.

Our story

Originally founded by two emergency room psychiatrists, Dr. Chris Carson and Dr. Robert Williamson, Connections Health Solutions brings 30 years of experience serving individuals in crisis and operates two of the nation’s largest and most studied crisis response centers and is currently expanding to more states.  Since opening our doors we have provided care and treatment for hundreds of thousands of individuals in crisis.

What You'll Do:

The Risk Specialist administers the onsite risk management program on a day-to-day basis, managing and analyzing risks, conducting risk management education, and complying with Joint Commission standards and other regulatory agencies, with the goal of enhancing and promoting recipient safety, quality of care and minimizing losses to the organization.

This includes the development, revision, implementation and continued adherence to policies and procedures that improve both recipient care and employee safety, as well as meet all regulatory standards.

• Serves as a point of contact for investigation, resolution and response of internal recipient and external (ie. Health plan) complaints. In addition, may coordinate with the Director of Licensing and Accreditation on responses to complaints received from the Joint Commission or other Regulatory agencies
• Works with the site based staff and facilities to ensure all incidents are documented and reported as required to external regulatory bodies.
• Works in conjunction with all necessary individuals and departments in the investigation of potential or actual event/s concerns. Participates in root cause analysis investigations as appropriate.
• Completes and documents facility inspections every 6 months to identify areas of risk and/or improvement to ensure compliance with regulatory/accreditation standard.
• Audits video footage of seclusion and restraints when injuries occur during an event and at random to prevent and reduce liability.
• Identifies opportunities to prevent, reduce, and control loss to the organization, its patients, visitors, and employees. Coordinates with leadership to develop strategies, implement practices, and assist with the creation policy to mitigate identified risks.  
• Coordination and facilitation of drills in facilities.
• Coordinates with the appropriate departments regarding site visits or audit requests from state Health regulatory agencies or accrediting bodies.
• Communication with state regulators, when needed, to inquire about state-specific requirements.
• Assist with creating policies to reflect company vision and mission under direction of Vice President of Risk & Compliance.
• Ensures that policies are developed in collaboration with leadership and reflective of the Accreditation Agency and the State standards.
• Performs all other duties as assigned.

What You'll Bring:

• Associate Degree, plus one (1) year of experience with accreditation or state licensing requirements and processes, to include local licensing requirements, Joint Commission and other federal regulatory bodies, or
• High school diploma, plus (2) years of experience with accreditation or state licensing requirements and processes.
• Requires the ability to manage, communicate and negotiate in challenging situations, with sensitivity to operations and culture of facilities and organization as a whole.
• Demonstrated proficiency in using verbal and written skills to clearly communicate complex information to regulators and staf
• Self-motivated to manage competing priorities in a timely manner

It would be nice if you had:

• Bachelor’s Degree
• 2 years of experience with accreditation or state licensing requirements and processes, to include local licensing requirements, Joint Commission and other federal regulatory bodies.

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including: Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• Online Subscription to Headspace, a digital mindfulness and meditation platform
• After 90 days, you are auto-enrolled in the 401k Plan 

The typical hiring range for this role in Washington is $64,515 - $75,900 annually.

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