We’re not just behavioral health people—we’re crisis people.

Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster.  Our aim is for solutions, not just stop-gaps. Real support, not restriction.  We have proven that our model improves access, creates hope and makes the behavioral health crisis system work better, and we’re finding better ways to do it every day.

Our story

Originally founded by two emergency room psychiatrists, Dr. Chris Carson and Dr. Robert Williamson, Connections Health Solutions brings 30 years of experience serving individuals in crisis and operates two of the nation’s largest and most studied crisis response centers and is currently expanding to more states.  Since opening our doors we have provided care and treatment for hundreds of thousands of individuals in crisis.

What You'll Do:

This position provides operational and administrative oversight of the facility on assigned shift or unit with a focus on process and ensuring the most efficient care of patients and resources.  Ensures that patients move through the facility to the appropriate level of care.

• smoothly, and consistently to support high-quality clinical care and outcomes.
• Oversees the operation, organization, and flow of patients through the unit and facility; including but not limited to delegating work assignments for all disciplines, and supporting admissions, transfers, and discharges to and from the unit. Acts as the on-site resource for the clinical staff, individuals, family members or community stakeholders.
• Responsible for ensuring all clinical staff are following Utilization management and Revenue Cycle Management guidelines to ensure correct coding and billing of services.
• Manages escalated concerns/problems from internal and external stakeholders. Actively assess and manage barriers that impact patient flow through the facility.
• Ensure compliance with policies, procedures, all standards of practice, and the requirements of regulatory and accreditation agencies.
• Assists with training and orientation of new staff to unit processes and procedures. Partners with discipline manager to ensure full orientation to position.
• Utilizes de-escalation procedures and theories to assist in providing a safe milieu. Utilizes skills effectively to describe and demonstrate roles and responsibilities relative to safety
• Partners with clinical and administrative managers to identify and manage performance and behavior issues.
• Is trained in and able to perform Safe Clinch techniques and provide oversight and guidance.
• Performs all other duties as assigned.

What You'll Bring:

• At least 5 years’ experience as a direct clinical care provider in Nursing, Social Services, Administrative or Milieu support (BHS/RSS).
• 2 years of leadership experience
• Demonstrated leadership experience and ability to encourage cross-functional and multi-disciplinary partnership.
• Working understanding of utilization management and revenue cycle management in the behavioral health setting.

It Would Be Great if You Had:

• At least 2 years of clinical work experience in a crisis behavioral health setting
• 3 years of leadership experience 

What We Offer:

• Employees (and their families) are offered comprehensive health insurance, including: Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• Online Subscription to Headspace, a digital mindfulness and meditation platform
• After 90 days, you are auto-enrolled in the 401k Plan with company match (50% of deferrals up to 6% of compensation after 6 months)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

The typical hiring range for this role in Washington is $38.50 -$44.00 hourly. 

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