CONNECTIONS HEALTH SOLUTIONS: JOB DESCRIPTION

This job description is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works as a member of a community based mobile crisis response team providing mental health assessment to a wide variety of individuals who are experiencing a mental health crisis in a variety of settings, as well as ensuring follow up care. The candidate is required to work in tandem with a Mobile Crisis Therapist, and very closely with local law enforcement in the prevention of detention by law enforcement, inappropriate use of emergency services, and psychiatric hospitalization. The candidate is required to collaborate with community agencies for supportive care.

Mobile Crisis Responders will provide crisis stabilization services to a variety of individuals in a variety of settings. Knowledge and ability to assess availability of and make appropriate referral to community resources, to interact in a professional manner with a number of professional and consumer groups, often in stressful circumstances, and to prioritize and to respond appropriately to simultaneous demands is essential.

• Assess mental status, risk, and clinical needs of person in distress using independent determinations that could have significant ramifications and excellent verbal and written communication skills
• Provides assistance to and collaborates with law enforcement on mental health related calls through the gathering of relevant collateral information, providing of resources to individuals and families, and coordination with community providers
• Provides a variety of crisis intervention and prevention services in community setting, including jails, hospitals, and private settings. Services will include crisis counseling and case management, consultation, transportation, and documentation of all services provided
• Maintains current knowledge of community resources for individuals and families
• Provides follow-up and coordination of care for individuals in distress
• May provide testify in court in civil commitment cases
• Other duties as assigned

• Direct Reporting:
• None
• Supervisory Functions:
• None

• Minimum Qualifications:
• 0-2 years of experience
• Must possess a valid driver’s license and be insurable under company policy
• Must have valid certification or complete training of the following:
• First Aid and CPR
• De-escalation Training

• Preferred Qualifications:
• Master’s degree in related field
• Experience with mental health crises
• Experience working in behavioral health

• Physical Demands

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to use hands
• Occasionally required to reach with hands and arms
• Occasionally required climb or balance
• Frequently required to stoop, kneel, or crawl
• Continually required to talk or hear
• Occasionally required to lift/push weights (up to 50 pounds and over)
• Specific vision abilities required for this job include: close vision, distance vision, peripheral, depth, and ability to adjust or focus

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Effective Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.  Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Exhibits objectivity and openness to others’ views
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. Consistently at work and on time; Ensure work responsibilities are covered when absent
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things

• Possible exposure to blood, body fluid or tissues; cuts or sticks by needles or other sharps; to fumes or airborne particles; or to toxic or caustic chemicals.
• Protective clothing or equipment is required including gloves and protective eyewear.
• Position is community-based